Refund Policy

If you are not happy with a purchase, we refund the full amount if you request the refund within 14 days of the payment. No reason is required. This applies to:

• the Event Pass and the Fest Pass,
• the Pro subscription (monthly or yearly), both for the first payment and for every renewal.

With the refund, the paid period or the pass ends immediately and the free plan applies again. Your events and content are kept.

All purchases are processed by Paddle.com, our reseller and Merchant of Record. You can request a refund in two ways:

• directly from Paddle at paddle.net (look up your order with the email address you used at checkout), or
• by email to kontakt@plan.bar with your account email address.

The refund goes back to the original payment method. Depending on the payment method, it may take a few days for the amount to be credited.

After 14 days we generally do not issue refunds. You can, however, cancel the Pro subscription at any time, effective at the end of the paid period, so that it does not renew. In exceptional cases, for example if plan.bar was unusable for a longer time due to an error on our side, please get in touch and we will find a solution. Your statutory rights, in particular the right of withdrawal under Paddle's Buyer Terms, remain unaffected.